Quality is our goal. CQT helps improve individual consumers’ quality of life, the quality of mental health services, and consumers’ satisfaction with the public mental health system.

Individual Concerns

Issues are reported anonymously to both program staff and the funding agency. With the consumer’s permission, CQT will address individuals’ concerns with the program. Problems can often be immediately addressed and resolved. If further action is required, it will be taken to the funding agency.

Programmatic Concerns

CQT documents consumer comments about the strengths and weakness of the program and becomes a source for honest, real-time feedback about consumers’ satisfaction with programming, staff, procedures and communication. Providers often use this information within their own quality assurance and improvement programs.

Systemic Concerns

At the monthly Feedback meeting, representatives from local and state agencies hear comments and concerns in the consumer’s own voice. This provides policymakers with information about the needs and wants of the consumers served by the system and allows them to assess successful program models as well as areas in need of improvement.