CQT’s primary goal is to address the needs and concerns of individuals served by the PMHS.
Here are a few stories about how a CQT interview, site visit, report or meeting improved an individual consumer’s quality of life:
Special Dietary Needs to Successful Community Life
A consumer interviewed at an inpatient facility told CQT he needed kosher meals. He had not been eating because the meals served didn’t meet his needs. When CQT brought this to the attention of hospital staff, they reported they had not heard this request from the consumer before. The facility immediately provided appropriate meals for the consumer. Now receiving the proper nutrition, the consumer was able to get physically stronger, meet his recovery goals, and was recently discharged into a community program.
Staff Misconduct to Safe Program
At one of the first site visits CQT conducted to a PRP, consumers told CQT about abuse by staff and their fear of retribution for reporting it. Program staff repeatedly violated the confidentiality of the consumer interviews, so CQT terminated the visit and immediately reported this information to the CSA. Two days later, the program director phoned the CQT and told us corrective measures had been taken; a follow-up visit was scheduled for two weeks later. On the subsequent visit, consumers reported that the abusive staff had been replaced, the program curriculum had been improved, and the facility was cleaned.
Consumer to Advocate
At a PRP site visit, CQT interviewed a consumer who made a request for program staff to give her information about her personal rights. CQT staff also gave her information about local consumer organizations. She stopped in during the next site visit to the PRP to thank CQT – the program staff gave her the information she requested immediately. She also contacted the local consumer groups, had gone through training and was now going to be teaching a class.