We envision a mental health system where individuals who receive services are full participants in the design, delivery and evaluation of services.
Mission
The Consumer Quality Team of Maryland empowers individuals who receive services as partners with providers, policy makers and family members, to improve care in the public mental health system and ensure services meet the expressed needs of consumers.
Values
Mental health consumers have significant personal knowledge and experience, and our team members and associates value their voices. We embrace the following values:
- The knowledge that individuals with mental illness are resilient and can and do recover and lead healthy and productive lives
- The right of individuals with mental illness to be equal partners in their health care
- The important role of health care professionals in the treatment of individuals with mental illness
- The important role of family support in the treatment of individuals with mental illness
- A diverse network of providers and policy makers who deliver mental health services in a culturally competent manner
- Education and ethical research designed to improve the quality of life for individuals and their families living with mental illness
- Open-mindedness and avoiding blame
Goals
- Effect positive change addressing the needs and concerns of individuals served by the Public Mental Health System
- Provide consumer feedback to bring about quality improvement at the provider/program level
- Provide consumer feedback to bring about quality improvement at the system level
